Customer Care Representative

Location: Palm Springs, CA
Date Posted: 05-13-2017
Part Time opportunity that may lead to full time employment!
Keywords: CCR, Customer Care Representative, Dispatch, Client Care Representative, CSR, Customer Service Representative

Are you looking to be part of a best-in-class company that is highly respected in the Palm Springs, CA area? Then you could be a candidate for KC's 23 1/2 Hour Plumbing®.

Do you value professionalism and punctuality? If you are an individual who takes pride in your work, wants to work with a team of like-minded employees and enjoys making customers smile, you may be a match for our team. Opportunities for Client Care Representative, is now available at our main office in Palm Springs, California. Our service area includes Palm Springs, Cathedral City, Palm Desert, Indio, La Quinta, Rancho Mirage, Bermuda Dunes, Thousand Palms, Desert Hot Springs, Indian Wells and White Water.

Growth Means Opportunity
KC's 23 1/2 Hour Plumbing is growing. Our compensation and benefits plan is very competitive. We provide training and development to ensure your success.
  • Knowledge of the neighborhoods in the geographic areas we serve
  • Demonstrated understanding of plumbing services (we'll train you but prefer prior industry experience)
  • Effective and professional communication skills
  • Prior call center and dispatch experience
  • Work references from past supervisors, managers and co-workers
Position Overview
The CCR serves as integral part of KC's 23 1/2 Hour Plumbing Services team. The position is responsible for the smooth and timely handling of customer calls, dispatching and administrative duties. This position reports to the operations manager. Key stakeholders are customers and technicians. Key Accountabilities
  • Ensure all customer calls are positively, cheerfully and professionally handled. Ensure communications between the office, Techs and the customer are flowing smoothly with minimum confusion.
  • Ensure 100% of all service calls are assigned and dispatched to the proper technician in a timely manner
  • Proactively research client files (computer and paper) to schedule annual VIP Club member maintenance calls and identify new business. Contact past clients to pursue new work to help the company reach daily and weekly goals. Proactively address service call issues.
  • Perform client satisfaction calls each day for prior day’s work to ensure client satisfaction and receive feedback. Enter notes in call record and communicate feedback to the Operations Manager. Post trophies (based on customer satisfaction score) on Trophy Wall for the respective Technician.
  • Scan all daily paperwork into computer so administrator can organize the data in the system within 24 hours.
Physical Requirements
  • Able to sit in an office chair for 3 or more hours.
  • Lifting up to 20 lbs.
  • Able to speak clearly.
Carl Nielson
HR Partner
Please contact me with any questions:
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