Plumber Technician Residential Service

Location: Palm Springs, CA
Date Posted: 05-13-2017
Keywords: Plumber, Residential Service Technician
Are you looking to be part of a best-in-class company that is highly respected in the Palm Springs, CA area? Then you could be a candidate for KC's 23 1/2 Hour Plumbing®.

Do you value professionalism and punctuality? If you are an individual who values your vocation, wants to work with a team of like-minded technicians and see your customers be genuinely satisfied, you may be a match for our team. Opportunities for Professional Service and Repair Plumbers serving primarily the residential market are now available in Palm Springs, California. Our service area includes Palm Springs, Cathedral City, Palm Desert, Indio, La Quinta, Rancho Mirage, Bermuda Dunes, Thousand Palms, Desert Hot Springs, Indian Wells and White Water.

Growth Means Opportunity
KC's 23 1/2 Hour Plumbing is on a planned growth track. Over the next ten years, we will be growing market share significantly, adding Technicians and support staff and promoting from within. Our compensation and benefits plan is very competitive. We provide training and development both internally and through the best tech schools in the nation. Going forward, our supervisory roles will be filled from within the ranks. Advancement opportunities will be here. Development to be successful in your role is provided on an ongoing basis. Not interested in managing people in the future? We still need your experience, abilities and work ethic. Your continued learning, knowledge and experience will be recognized and compensated as you develop.

  • Your most recent three years of experience must be in residential service and repair plumbing
  • Demonstrated advanced training and knowledge of residential service and repair plumbing
  • Effective and professional communication skills
  • Work references from past supervisors, managers and co-workers

1. Communication and Collaboration
  • Effectively communicate one-on-one with the home owner and staff in a manner that promotes respect, trust and ensures understanding.
  • Be a team player and collaborate with office staff and other Techs to ensure maximum productivity and profitability of self and the total resources. 
2. Technical Delivery of Service
  • Ensure each service call is executed with technical perfection – apply knowledge and skills – to technically assess the client need, communicate technical issues effectively to the customer and complete the repair/service in a timely manner.
  • Effectively apply a consultative sales approach to assess and communicate effectively with the customer to ensure they receive the very best service and advice.
3. Sustainability
  • Ensure the accurate and timely completion of paperwork and data entry in a manner that promotes enterprise-wide productivity and customer satisfaction.
  • Maintain a continuous improvement attitude that supports a desire to grow and expand personal and team success.
  • Be open to receiving and following direction – accept supervision, learn and consistently follow rules and procedures designed for success of the Tech and the company.

Knowledge and Experience We Need

  • Tankless water heater sales, installation, and repair.
  • Water softening and filtration systems.
  • Tank type water heaters.
  • Fixture replacement and repair.
  • Video inspection of drain lines.
  • Sewer cleaning, repair, and replacement.
  • Leak location and repair.

Physical Requirements

  • Able to enter and exit trucks without endangering yourself or others.
  • Able to lift heavy equipment, water heaters, toilets, etc.
  • Able to work in heat and observe proper safety precautions while doing so.
Carl Nielson
HR Partner
Please contact me with any questions:
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